1. About these terms
The Ember Crew website provides information about digital marketing services and a way to discuss possible work. Use the website lawfully and responsibly. If you have a question about these terms, contact us through the published Contact Us page before relying on information or commissioning work.
2. Website information
Service descriptions explain potential areas of support; they are not a promise that every activity is included in every engagement. The right scope depends on your business, available resources and the requirements discussed.
We aim to keep website information useful and current, but content may change and may not describe every detail of a proposed project. Confirm any material requirement in the written scope rather than relying only on a general website description.
3. Enquiries and proposals
Sending an enquiry, requesting a consultation or receiving an initial response does not by itself create a paid service contract. Work begins only after the relevant scope, commercial terms and acceptance arrangements have been agreed.
Quotes and proposals should identify the deliverables, assumptions, dependencies, timelines, fees and acceptance requirements. Where a signed or accepted service agreement differs from this general website information, that agreement governs the commissioned work to the extent permitted by applicable law.
4. Fees, advertising spend and third-party costs
Service fees, payment schedules, taxes and any cancellation or refund provisions are set out in the relevant agreement. Advertising spend, paid software, hosting, stock assets or other third-party costs are not automatically included in a service fee. They should be identified and approved as part of the scope.
This website does not publish a universal pricing or refund promise. Ask for the commercial details relevant to your requirements before proceeding.
5. Client responsibilities and approvals
A service agreement should define the information, access and approvals needed from each party. Clients should provide accurate business information and have the rights needed to use any supplied images, copy, customer data, trademarks or other materials.
Use authorised platform access tools rather than sending passwords through a general enquiry. Delayed access, changed requirements or late approvals can affect a project schedule and should be addressed through the agreed process.
6. Results and external platforms
Marketing outcomes depend on factors such as competition, demand, budget, the offer, website experience, customer behaviour and third-party platform decisions. A service description does not guarantee rankings, impressions, leads, conversions, revenue or a particular return on investment.
Search engines, advertising networks and social platforms can change their systems or policies independently. Any project assumptions, measurement limitations and response to such changes should be discussed in the service scope.
7. Intellectual property
Do not reproduce website copy, design or other protected materials in a way that infringes the rights of Ember Crew or a third party. You may view the site and share links for legitimate purposes.
Ownership, licences and transfer of commissioned creative work are determined by the service agreement and any applicable third-party licences. Materials supplied by a client remain subject to the client’s own rights and permissions.
8. Acceptable use and third-party links
Do not misuse enquiry forms, attempt unauthorised access, disrupt the website, submit malicious files or use the site for unlawful activity. External links are provided for context or convenience; the linked provider controls its own content, availability and terms.
9. Privacy and availability
The Privacy Policy describes website information handling. Website availability and email delivery can be affected by maintenance, connectivity and provider issues. If a submission is not confirmed, try again later rather than assuming a form submission was received.
10. Applicable rights and updates
Nothing in these general website terms is intended to remove rights or obligations that cannot lawfully be excluded. Project-specific liability, governing-law and dispute arrangements should be confirmed in the relevant service agreement rather than inferred from this website.
These terms may be updated as the website or services change. The date displayed above identifies the latest published revision.